Optimizing the quality of services based on the grading of recreational swimming pools (Case study of 29 Bahman Pool, Tabriz)

Document Type : Original Article

Authors

1 Phd student of Sports Management Department, University of Tabriz

2 Associate Professor, Sports Management Department, University of Tabriz

3 Assistant Professor, Department of Applied Mathematics, Faculty of Basic Sciences, Maragheh University

4 Graduated with a master's degree in business management Department of Higher Education Institute of Charkh Niloufari Azerbaijan

Abstract

The aim of the current research is to optimize the quality of recreational swimming pool srvices based on the grading of pool (the case study of 29 bahman pool in tabriz). The present study is considered as an applied and descriptive-analytical research and the field method was used in this study. In the first part, experts in the field of quality of sports pool services, university professors specializing, and experts from the federation and the swimming and lifeguard board. In the second part, customers of 29 Bahman Pool in Tabriz. 242 people were selected based on Cochran's formula and cluster random sampling method was used in this study. The validity of the questionnaires was confirmed by 5 professors of sports management. Cronbach's alpha coefficient was used to calculate the reliability of the questionnaire in a preliminary study on 30 members of the sample using of 0.82 which was equal to 0.82. The Analytic Hierarchy Process (AHP) method, the mathematical methods of the algorithm, the K-nearest neighbor (KNN) algorithm, were used for standard grading of pools based on star grading using SPSS, Excel, expert choice, and Matlab software. According to the results and based on the geometric average, the quality indicators of sports-recreational pool services can be rated in 5 clusters and stars. The weights of each indicator were estimated based on their importance from the experts' point of view according to the results obtained from the hierarchical analysis, and the highest weight belonged to the pool bowl standards and the lowest weight to other characteristics. 

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History

  • Receive Date: 24 December 2023
  • Revise Date: 18 February 2024
  • Accept Date: 08 March 2024

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